IT SUPPORT SERVICES

“24/7 Expert IT Support—Because Technology Doesn’t Keep Business Hours”

The Challenge: You have countless responsibilities—managing your team, overseeing operations, growing your business. Technology problems shouldn’t add to your stress.

Our Solution: We become your on-demand IT department, ready whenever you need us.

Support Options

On-Site Support

  • Technician at your location
  • Hardware installation and repairs
  • Network infrastructure work
  • Server maintenance
  • Same-day service available in NYC

Remote Support (Most Popular)

  • Instant access via secure connection
  • Fix most issues without visiting your office
  • Available 24/7 for emergencies
  • Average resolution time: 30-45 minutes

What We Support

  • Windows, Mac, and Linux systems
  • Microsoft 365 and Google Workspace
  • Network and Wi-Fi issues
  • Printer and peripheral problems
  • Software installation and troubleshooting
  • Email configuration
  • VPN and remote access setup
  • Cloud service integration

Phone & Email Support

  • Direct line: (646) 981-9395
  • Email: info@xcorptech.com
  • Response time: Within 2 hours during business hours
  • Emergency line: 24/7 availability

Support Plans

Pay-As-You-Go

  • $100/hour remote support
  • $125/hour+ on-site support
  • No monthly commitment
  • Best for: Occasional needs

Monthly Support Package

  • 10 hours/month: $850 ($85/hour – 15% savings)
  • 20 hours/month: $1,600 ($80/hour – 20% savings)
  • Rollover up to 5 hours to next month
  • Priority response times
  • Best for: Regular IT needs

Managed Services

  • Unlimited support included
  • 24/7 monitoring
  • Proactive maintenance
  • Starting at $99/user/month
  • Best for: Complete IT management