Onsite & Remote Support

“24/7 Expert IT Support—Because Technology Doesn’t Keep your Home or Business Hours”

The Challenge: You already have enough on your plate—whether it’s managing a household or running a business. Technology issues shouldn’t add to your stress or slow you down.

Our Solution: We act as your dedicated IT partner, available on-demand whenever you need us. From troubleshooting to full-scale support, we ensure your technology works seamlessly so you can focus on what matters most.

Support Options

On-Site Support

Technician at your location
Hardware installation and repairs
Network infrastructure work
Server maintenance
Same-day service available in NYC

Remote Support (Most Popular)

Instant access via secure connection
Fix most issues without visiting your office
Available 24/7 for emergencies
Average resolution time: 30-45 minutes

What We Support

Windows, Mac, and Linux systems
Microsoft 365 and Google Workspace
Network and Wi-Fi issues
Printer and peripheral problems
Software installation and troubleshooting
Email configuration
VPN and remote access setup
Cloud service integration

Phone & Email Support

Direct line: (646) 981-9395
Email: info@xcorptech.com
Response time: Within 2 hours during business hours
Emergency line: 24/7 availability

Support Hours & Billing Structure

Clear availability and transparent pricing for residential, hybrid, and commercial clients.

🎉 Starter Discount: All new clients receive 10% off their first billed service.
👵 Senior Discount: Clients aged 65 and older receive an additional 5% off with valid photo ID.

Service Tier	Support Hours (EST)	Standard Rate
Home Support	Mon–Fri: 10:00 AM – 3:00 PM and 5:00 PM – 8:00 PM Sat: 10:00 AM – 4:00 PM Sun: 10:00 AM – 8:00 PM (35% surcharge)	Onsite: $110/hour (20% Subscription Discount) Remote: $85/hour (Included in Subscription Agreement) Senior Discount: +5% Discount Starter Discount: +10% Discount
Hybrid Support	Mon–Fri: 8:00 AM – 5:00 PM Sat: 10:00 AM – 4:00 PM Sun: 10:00 AM – 8:00 PM (35% surcharge)	Custom pricing
Business Support	Mon–Fri: 8:00 AM – 6:00 PM Sat: 9:00 AM – 4:00 PM Sun: 10:00 AM – 8:00 PM (20% surcharge)	Onsite – $145/hour (10% Subscription Discount) Remote – $110/hour (Included in Subscription Agreement) Starter Discount: +10% Discount
Emergency After-Hours	Any time outside standard hours	$185/hour

Weekend Surcharges: Residential and hybrid support on Sundays is billed at a 35% increase. Business support on Sundays is billed at a 20% increase.

Emergency Rates: After-hours commercial emergencies are billed at $185/hour. Emergency work is prioritized and logged for SLA compliance.

Discount Policy: Starter and senior discounts may be combined for a total of up to 15% off your first service. A valid government-issued photo ID is required to qualify for the senior discount.

Need Assistance? We’re Here to Help!
At XCorp, your satisfaction is our priority. Our support booking system makes it easy to schedule time with our expert team for personalized assistance. Whether you need technical guidance, product troubleshooting, or answers to your questions, simply book a slot that works best for you, and we’ll ensure you get the help you need—fast and hassle-free.