Xcorp Technologies – Support Hours & Rates

Support Hours & Billing Structure

Clear availability and transparent pricing for residential, hybrid, and commercial clients.

🎉 Starter Discount: All new clients receive 10% off their first billed service.
👵 Senior Discount: Clients aged 65 and older receive an additional 5% off with valid photo ID.
Service Tier Support Hours (EST) Standard Rate
Home Support Mon–Fri: 10:00 AM – 1:00 PM
and 5:00 PM – 8:00 PM Sat: 10:00 AM – 4:00 PM
Sun: 10:00 AM – 1:00 PM (35% surcharge) 		Included in residential plan
Hybrid Support Mon–Fri: 8:00 AM – 2:00 PM
Sat: 10:00 AM – 4:00 PM
Sun: 10:00 AM – 2:00 PM (35% surcharge) 		Custom pricing
Business Support Mon–Fri: 8:00 AM – 6:00 PM
Sat: 10:00 AM – 4:00 PM
Sun: 10:00 AM – 6:00 PM (20% surcharge) 		$135/hour
Emergency After-Hours Any time outside standard hours $185/hour

Weekend Surcharges: Residential and hybrid support on Sundays is billed at a 35% increase. Business support on Sundays is billed at a 20% increase.

Emergency Rates: After-hours commercial emergencies are billed at $185/hour. Emergency work is prioritized and logged for SLA compliance.

Discount Policy: Starter and senior discounts may be combined for a total of up to 15% off your first service. A valid government-issued photo ID is required to qualify for the senior discount.