The XCorp Origin Story
“I watched them charge $2500 to reboot a server. That’s when I knew something had to change.” -Terence
For twenty-plus years, I worked inside the machine—major banks, tech firms, and corporate IT departments, where budgets had more zeros than most small businesses see in their revenue. I saw how enterprise clients were treated: with white-glove service, proactive monitoring, and someone actually answering the phone at 2 AM.
Then I saw how everyone else got treated.
The breaking point came on a Tuesday afternoon in 2019.
A friend who ran a small accounting firm called me, panicking. His network was down. Twenty employees sitting idle. Tax season. He’d called his “IT company” four hours earlier—no callback. When they finally showed up the next day, they rebooted a router and handed him a bill for $2500. Plus a lecture about “upgrading to our premium support plan” for $1500/month.
I looked at that invoice and did the math: 15 minutes of work. $10,000/hour effective rate. For a problem that could’ve been prevented with basic monitoring that costs pennies.
That’s when it hit me: small businesses were getting the worst of both worlds.
They paid enterprise prices but got consumer-grade service. No proactive monitoring. No real partnership. Just break-fix billing designed to keep them dependent and in the dark. The same technology that protected Fortune 500 companies? Somehow “too expensive” for a 50-person business in Brooklyn.
Bullshit.
The technology isn’t expensive anymore. Cloud monitoring tools, automated security systems, 24/7 support infrastructure—it’s all accessible now. The only thing keeping small businesses in the dark ages was an industry that profited from their problems instead of preventing them.
So I made a decision that day: build the IT company I wish my friend had called.
No surprise bills. No waiting for callbacks. No treating people like ATMs. Just honest, proactive IT management at prices that make sense—with someone actually answering the phone when things go sideways..
XCorp Technologies launched with one simple promise: Your business deserves the same level of IT support that banks get. Period.
We don’t charge $2500 to reboot routers. We monitor systems so routers don’t crash in the first place. We don’t ignore calls and show up when it’s convenient. We answer 24/7 because your business doesn’t stop at 5 PM. We don’t nickel-and-dime with “premium support plans.” We build real partnerships where our success is measured by your uptime, not your invoices.
The industry taught me how enterprise IT should work. My friend’s $2500 bill taught me why it has to work that way for everyone.
Today, we serve dozens of businesses across New York—companies that used to accept bad service and surprise bills because they thought that’s just how IT worked. Now they know better.
Because if your technology isn’t working for you, you’re working for your technology. And that’s a game you’ll never win.
Ready to stop paying enterprise prices for consumer service? Let’s talk.
Schedule a Free Assessment | Call Now: (646) 981-9395
